MBTA Corporate Pass Programs

Participating in the MBTA’s Corporate Pass Program is a win-win for your organization and your employees.  By establishing a corporate account, employees can purchase their transit passes using pre-tax dollars, which means they and you save money on FICA expenses every month.  As well, the MBTA’s new Corporate Pass Program allows you to manage the ordering, tracking, and reporting of Charlie cards and tickets online.  The cards can be automatically reloaded every month for employees.  Additionally, company administrators can register Charlie cards, making it easy to replace lost or stolen cards.  Modifications can be made as needed as long as it’s done by the monthly cut off date.   For additional information on establishing a Corporate Pass Program please contact the MBTA customer service at 888-844-0353.

Additional Information and Tips

Companies must process their payment electronically by the 20th of the month. Check orders must be received and processed before order fulfillment can occur. Send check payment to:

Checks should be made payable to MBTA Corporate Pass Program.
Please mail to the following address:
MBTA Corporate Program
PO Box 847467
Boston, MA 02284

The Administrator function is flexible based upon the needs of the company. Companies may select as many administrators, beyond the initial Super-user, as needed. Companies have the option of selecting from three layers of access rights when allowing other company staff the ability to visit the secure portion of the company’s Corporate Pass account:

  1. Super-user: This level of access can perform any function on the site, including changing financial information, changing billing or shipping address information, or creating access rights for other company administrative staff. The Super-user can not currently be changed.
  2. Administrator: This level of access can place or make modifications to an order and register new employees, but cannot change banking or billing/shipping information.
  3. Read access: This level of access can view the order but not make any modifications.

Helpful Ordering Information

Blank CharlieCards (Fulfilled separately from CharlieTickets)
If you place an order:   Your CharlieCards will arrive   For Example:
By 11:59 PM on the 15th of any month   Between the 21st and 27th of the month   If you were to place an order on February 3rd, you would receive your CharlieCards no later than February 27th.
CharlieTickets
If you place an order:   Your CharlieTickets will arrive   For Example:
By 11:59 PM on the 15th of any month   Between the 21st and 27th of the month   If you were to place an order on February 3rd, you would receive your CharlieTickets no later than February 27th.
Activating / Inactivating CharlieCards
If you activate, inactivate or remove a CharlieCard:   Your status changes will take effect:   For Example:
By the 27th of any month   On the 1st of the following month   If you were to activate a CharlieCard on December 22nd, the CharlieCard would become active on January 1st.
Returns
All CharlieTicket returns must be received by the first Monday of the benefit month. Administrators must submit all CharlieTicket returns with the CharlieTicket return form. Credits will only be granted for returns that fall within return guidelines. Click here to view the CharlieTicket Return policy and form.